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Contact us

By email 


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By phone

General account information and questions

Representatives are available M-F 7 a.m. to 8 p.m. CT 
Automated service available 24-hours a day 7 days a week 

(TDD services for the hearing impaired) 

Plan sponsor support

Representatives are available M-F 7 a.m. to 6 p.m. CT

Consultant relations support
(Business to Business Inquires Only)

Representatives are available M-F 8 a.m. to 5 p.m. CT

By mail

U.S. Mail

AIG Retirement Services  
P.O. BOX 15648 
Amarillo, TX 79105-5648


AIG Retirement Services  
1050 N. Western St. 
Amarillo, TX 79106-7011




Check the background of VALIC Financial Advisors, Inc. on FINRA's BrokerCheck

Do you need assistance to enroll in your employer sponsored account?

Enrollment Center
M-F 7:30 a.m. to 7 p.m. Central Time 

For questions about retirement planning or if you have recently changed jobs

Representatives are available 
M-F 8 a.m. to 7 p.m. Central Time 

Order of Protection

If you or another individual covered by any policy issued by The Variable Annuity Life Insurance Company are a victim of domestic violence you may send an Order of Protection to the address below. You may provide an alternative address, telephone number or method of contact with your correspondence.

AIG Retirement Services 

205 E. 10th Avenue
Amarillo, TX 79101

Do you need assistance with your National Financial Services brokerage account, a non-VALIC direct mutual fund/annuity account opened through VALIC Financial Advisors, Inc.?

For information regarding brokerage accounts, mutual funds or insurance
Representatives are available:

M-F 7:30 a.m. to 5:30 p.m. Central Time
Automated service available 24-hours a day, 7 days a week

Mailing Address

Requests for address changes of accounts sold through VALIC Financial Advisors, Inc. must be submitted in written form, signed and sent to:

VALIC Financial Advisors, Inc
Attn: Broker Dealer Operations
2929 Allen Parkway L7-20
Houston, TX 77019 

Additionally, address change requests must also be submitted directly to the insurance, annuity or mutual fund company at the product sponsor’s address provided on your statement.

Are you an Independent Advisor looking to sell AIG Retirement Services products or obtain service on your AIG Retirement Services clients?

Representatives are available:

M-F 8 a.m. to 7 p.m. Central Time


Members of the press can contact:
Joe Madden at 713-831-4867 or Joe.Madden@aig.com